What should I do if washers have fallen from the bottom of the chair base
The washer and the spring clip that hold the cylinder in place have fallen off. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
Where can I find chair functionality instructions
You can find most chair functionality instructions on our YouTube channel.
Who do I contact if Ive lost the key to my Allsteel lateral file and need to get in the cabinet
Please contact your Allsteel purchasing dealer for assistance.
Why are prices not shown for Allsteel Partnership products on Idea Starters
Allsteel has integrated partnership products including Zilenzio, Normann Copenhagen, and Corral. Customers are directed to designpublicgroup.com for all partnership product pricing. These are no longer included in Idea Starters as of November 2021. If you have questions on partnership products please contact your local representative.
Why are some Idea Starters missing a Revit family file
When launching new Idea Starters, we strive to have a Revit family file associated with every typical. Occasionally a Revit file will be delayed due to symbol creation. If you would like to see a collection of all our Idea Starters that contain a Revit family, please click here.
Why do the planning tool files Revit Sketchup AutoCAD CET not contain finishes
All our planning software files are saved with white/gray or undecided finishes. This is to allow the designer to apply their own creative palette or pull in the customer brand specific to their project.