How do I fix my office chair if it is frozen and I cannot raise or lower it
Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
My casters seem to be shreddingthere are black flakes on the floor around my chair How do I fix this problem
While it may appear the casters are “shredding”, in actuality, dirt has built up on the surface of the caster over time and is now flaking off. Most often this situation is the result of using a “hard” caster on a hard surface (wood floor, tile, chair mat).
- First, thoroughly clean the flooring area where the chair will be used and the…
What can I do if my chair wobbles when I am seated in it
A wobble in a chair can be caused by a faulty control mechanism or chair base. To fix the wobble it is important to verify which of these is causing the wobble.
• Control Mechanism: With the base of the chair set on the floor, pivot the seat from side to side by alternately putting pressure on the right, then left side of the seat. If the…What can I do to prevent my office chair from sinking whenever I sit in it
Often, this problem is due to a faulty control mechanism or pneumatic cylinder and can be easily replaced on most Allsteel chair models. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
What does it mean if there is leaking oil or grease under my chair
First check to make sure grease or oil has not been transferred from the user’s shoe or pant leg to the floor. The user may have rubbed their feet across the grease applied to the cylinder and transferred it to another surface.
This issue could be caused by one of the following:
• The seal on the cylinder…What is the difference between hard casters and soft castersand how can I get different casters for my chair
- Hard casters are recommended for use on “soft surfaces”, i.e. carpet. Soft casters are recommended for use on “hard surfaces”, i.e. wood floors, tile, chair mats.
- Most Allsteel chairs can be ordered with either hard or soft casters. You will need to check with your Allsteel dealer to verify if the model you plan to order…
What should I do if my chair is not moving up and down smoothly
Your cylinder most likely needs a new application of grease to work properly. Use this cylinder maintenance guide for instructions.
For further assistance please locate the serial number on the sticker…
What should I do if the cylinder on the chair touches the floor
The base and cylinder will most likely need to be replaced. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
What should I do if washers have fallen from the bottom of the chair base
The washer and the spring clip that hold the cylinder in place have fallen off. Please locate the serial number on the sticker located on the underside of the seat and contact your purchasing dealer.
Where can I find chair functionality instructions
You can find most chair functionality instructions on our YouTube channel.